Refund policy
Refund Policy for Wires and Cables
At NEXUS, we are committed to providing our customers with high-quality wires and cables that meet their electrical needs. However, we understand that there may be instances where a refund is necessary. Please review our refund policy below:
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Returns and Exchanges: We accept returns and exchanges within 30 days of the purchase date. To be eligible for a return or exchange, the wires and cables must be in their original packaging and unused. Proof of purchase is required for all returns and exchanges.
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Refund Process: Once we receive your returned item, our team will inspect it to ensure that it meets our return criteria. If the wires and cables are in their original condition and meet our standards, we will initiate a refund to your original method of payment. Please note that it may take some time for the refund to be processed and credited to your account.
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Defective or Damaged Items: If the wires and cables are found to be defective or damaged upon receipt, please contact us immediately. We will arrange for a replacement to be sent to you at no additional cost. If a replacement is not available, we will issue a full refund for the defective or damaged item.
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Non-Functional or Physically Damaged Wires and Cables: In the event that the wires and cables do not function as intended or if the sheath and core are not in proper physical condition, we will exchange them for a valid replacement. If a replacement is not available, we will issue a full refund for the non-functional or physically damaged item.
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Contact Us: If you have any questions or concerns about our refund policy or need assistance with a return or exchange, please don't hesitate to contact our customer service team. We are here to help and ensure that you are completely satisfied with your purchase.
Thank you for choosing NEXUS. We appreciate your business and strive to provide the best possible products and service to our valued customers.